What do I do if I have a complaint or a concern or want to tell you how good my experience has been?
Remember we are all here to make your stay as comfortable and problem free as possible. We expect our staff to treat you courteously and with respect at all times and to sort out any concerns you have at an early stage. So, the best and quickest way of getting something sorted out is to raise it at the time, or as soon as possible, with a member of the ward/department staff.
I am in charge of the ward and will be happy to discuss any concerns you may have. It is also excellent to hear about things that you feel we do well, or staff who have made your stay particularly special so that I can pass on your thanks.
Even though we try, we may not get things right all of the time. If there is anything that you are worried about, or feel we could do better, please let me know as soon as possible so that I can fix it quickly.
Should you wish to make a formal complaint, please ask a member of staff to contact me as the Registered Manager for the Hospital.
Rebecca Nikurawo, Registered Manager & Director of Nursing
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