What to expect
Mildmay hospital has 26 inpatient rooms, across two wards. All the rooms are single-occupancy and en-suite, located over two, modern, purpose-built wards.
Our two wards are spread over two floors – William Ward and Catherine Ward – named after our founders William and Catherine Pennefather.
Each ward has a kitchen unit, ward office, treatment room, level access assisted bathroom, and a comfortable day room for the use of patients and their visitors to the ward.
The building also houses our Day Therapy facilities on the ground floor, as well as a small chapel, laundry room, kitchens, dining room, small courtyard garden and a large multi-gym.
How will I know who everyone is?
It can be confusing knowing who everyone is but all staff are required to wear a photographic identification badge. All staff should also introduce themselves. If they are not wearing a badge you should ask them who they are and if you are still not sure then you can request to speak to the person in charge.
Some of the staff you'll meet:
Nurses and Rehab Assistants
At the start of every shift you can expect the nurse who will be looking after you to introduce themselves. Rehab Assistants work with nurses to provide your care and assistance with day-to-day activities. You can distinguish between the nurses and the rehab assistants by the colour of their uniforms; nurses wear blue tunics, whilst the Rehab Assistants wear lilac tunics.
You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.
Other members of the care team
A wide range of other clinical staff may be involved in your care and treatment. These include Physio and Occupational Therapists, Speech and Language Therapists, Clinical Psychologists, Dieticians, Social Workers and our Chaplaincy team.
Mildmay offers placement opportunities for a wide range of students, including medical students, student nurses, social work students and students who are working alongside the different therapists.
Like many hospitals, Mildmay utilises groups of volunteers, some of whom are based on the wards and in Day Therapy Services. Our Volunteers are involved in a wide range of different activities and you may well meet with some of them during your stay on the wards.
Frequently asked questions
Can I bring in my own property?
We strongly advise you to only keep essential belongings and valuables with you in hospital. We recommend that valuable items are stored in the main safe located in the nurses’ office.
Can I watch TV, listen to the radio, and use mobile phone/telephone and the internet?
All rooms have free-to-use Wi-Fi, Freeview television and a DVD/CD player. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.
When can I expect to have my meals?
At Mildmay we have an in-house team of professional caterers who make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.
- Breakfast is served from 8:30–9.30am
- Lunchtime is from 12:30–1.30pm
- Supper is served from 5:30–6:15pm
If you need an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the Rehab Assistants to help you.
When can my visitors come?
We welcome your visitors to the hospital and know how important their visits are to you.However, everyone in hospital needs rest to help them recover.
At Mildmay we like to maintain an ‘open door’ policy for visitors during the day as long as it does not affect patient care.
We would also advise your visitors to call the ward prior to visiting to check that you will not be engaged with appointments.
Any appointments and sessions booked with the therapists take precedence over visitors to the ward.
We also ask that visitors leave the premises by 10:00pm as most patients will be going to bed by this time.
What about going home?
The staff will work with you to plan your discharge from hospital. Once your medical team agree your discharge, other arrangements such as transport and medications need to be organised, and this can sometimes take a bit of time so please do have a little patience – we will try and keep you updated every step of the way.
Please note that Mildmay is currently unable to provide transport for your discharge, but our team will undertake to make the necessary transport arrangements where appropriate
Government & NHS guidelines for visitors during the COVID-19 pandemic
Because of the prevailing situation of increasing numbers of COVID-19 patients both across London and nationally, Mildmay is reviewing visiting procedures on a weekly, and if necessary, daily basis.
Please call Reception for the latest available information :
020 7613 6300
Please note that this procedure will be reviewed regularly and may change from time to time in line with the latest Government and NHS guidelines.
This information supersedes any previous visitor information.
Visitors are requested NOT to visit at this current time due to COVID-19 and we will be guided by government guidelines.
However, in exceptional circumstances visiting may be allowed. The visits must be negotiated and agreed with the nurse in charge prior to the event.
Visiting is at the nurse's discretion and visitors may also be asked to leave should the nurse in charge or management team consider this necessary.
Video calls such as WhatsApp or Zoom and other means of communication are encouraged as the first line of contact with inpatients and the ward staff will help to facilitate this.
Specific information relating to visitor access
Those wishing to visit an inpatient of the hospital, must gain prior consent for the visit from the nurse in charge. This can be arranged by telephoning, or emailing the hospital.
Please remember, if you, or someone you live in the same house with experiences COVID-19 symptoms, such as a new continuous cough, shortness of breath, changes in taste and sense of smell or a temperature of 37.8 celsius or above – do not visit the hospital. Please self isolate and contact NHS 111 online for further advice.
Patients diagnosed as COVID-19 positive cannot receive visitors
Currently visits must take place Mondays to Fridays between 9:00-15:30, whilst there is a receptionist on duty.
All visits must be pre-booked with the nursing team.
The maximum duration of the appointment is 1 hour only, with no exceptions.
Visits can be arranged by telephoning the hospital on 020 7613 6300 and asking to speak to the nurses on ext 6300/6301/6302/6401/6304 and pre-booking the appointment, which the nursing staff will record in the visitors appointments book.
All visitors will have their temperature tested on arrival. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This will be explained to prospective visitors at the time of booking
No visitors are allowed on the wards
- In accordance with government guidelines and the NHS Test and Trace programme, a temporary record (including address and phone number) of visitors will be made. This will also help Mildmay keep track of visitor numbers and staff
- Visitors are expected to sanitise their hands using the alcohol gel provided in reception when arriving and leaving the premises
- All visitors are expected to wear PPE (Personal Protective Equipment) at all times (gloves, mask and apron). Mildmay will provide the PPE to all visitors on arrival
- All patients need to wear a mask at all times whilst receiving visitors
- All visits need to take place in a designated area on the ground floor (the conference room and the garden)
- If a room on the ground floor is being used for visits, there needs to be a minimum of 1 hour in between visits to enable the Estates and Facilities team sufficient time to clean the room
- The garden needs to be used as a primary option for visits to patients
- Visits cannot take place on the wards
- Patients diagnosed as COVID-19 positive cannot receive visitors.
- Air conditioning needs to be switched on throughout the visit
- No children will be permitted to visit. This is as per UK government guidelines
The nursing staff and nursing management are responsible for managing the appointments. The nursing staff need to liaise closely with the receptionist re visitors appointments
The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day.
Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be asked to meet with the patient on the ground floor and not on the ward. Professional visits also need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they are able to utilise other methods of communication for example video calls or telephone calls
Social distancing (2 metres) must to be maintained at all times during all visits
There can be no smoking and no consumption of food or drink during visits
Mildmay staff reserve the right to ask visitors to leave at any time.
Day Therapy Services
In addition to Mildmay’s inpatient services, we offer Day Therapy Services to help people maintain their health and independence, building life skills and confidence.
Most people who attend live at home, although Day Therapy Services also provides additional support for many of our inpatients during their admission at Mildmay.
Day Therapy activities may include music, Art Therapy and Horticultural therapy. We also offer computer skills and online cognitive programmes, Healthy Living and Expert Patient groups and access to the physiotherapy gym.
COVID-19 update: Suspension of Day Therapy Services
We are sorry to report that in the light of Department of Health & Social Care guidelines on social distancing in relation to the COVID-19 outbreak, Mildmay's Day Therapy service has been suspended until further notice.
Registered Charity no: 292058