Please call reception for the latest information available:
020 7613 6300
Visitors are requested NOT to visit for the duration of lockdown.
In exceptional circumstances visiting may be allowed. These visits must be negotiated prior to the event, with the knowledge and consent of the nurse in charge of the unit.
Visiting is at this nurse's discretion and visitors may also be asked to leave should the nurse in charge consider this necessary.
Video calls such as WhatsApp or Zoom and other means of electronic communication are encouraged as the first line of contact with inpatients and the ward staff will help to facilitate this.
Those wishing to visit an inpatient of the hospital, must gain prior consent for the visit from the nurse in charge. This can be arranged by telephoning, or emailing the hospital.
Please remember, if you, or someone you live in the same house with experiences COVID-19 symptoms, such as a new continuous cough, shortness of breath, or a temperature of 37.8 celsius or above – do not visit the hospital. Please self isolate and contact NHS 111 online for further advice.
Currently visits must take place Mondays to Fridays between 9:00-16:30, whilst there is a receptionist on duty.
All visits must be pre-booked with the nursing team.
Prospective visitors must telephone the nursing staff on the ward (020 7613 6300 ext 6300/6301/6302/6401/6304) and pre-book the appointment, which the nursing staff will record in the visitors appointments book.
The nursing staff and nursing management are responsible for managing the appointments in the visitors appointments book. The nursing staff need to liaise closely with the receptionist regarding visitors appointments.
Only one patient can receive one visitor at any one time. More than one visitor cannot visit any patient at any one time.
The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day.
The visitors will need to visit separately i.e. one visitor will visit the patient and then after they have left the premises, another visitor can visit the same patient, but only if the visits have been pre-booked.
If two visitors arrive together, only one visitor will be permitted to enter the building at any one time. The second visitor will only be permitted to enter the building once the first visitor has left. This will be explained to prospective visitors during the booking process.
All visitors will have their temperature tested on arrival. The visitor will also be asked if they, or anyone they are living with, has a new, persistent cough, a temperature above 37.8 celsius, and/or shortness of breath. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This will be explained to prospective visitors during the booking process.
Only one adult visitor is allowed to visit one patient at a time, and no children will be permitted. This is as per UK government guidelines
All visitors need to wear PPE: gloves, mask and apron when visiting patients, as a precaution against cross infection. These will be provided at reception.
Patients will meet their visitor in a specified room on the ground floor (the chapel). Visitors can only visit the patient in the specified room and no other area in the hospital.
Unfortunately, visitors cannot spend time with patients in the garden, as this area is utilised by inpatients. This is to enable social distancing and reduce the risk of cross-infection.
If the patient is restricted to bed, or requires assistance, the staff will transfer them to a wheelchair and take them downstairs to meet the visitor in the specified room.
Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be asked to meet with the patient on the ground floor and not on the ward – the conference room can be utilised for this purpose.
Professional visits also need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient will be asked if they are able to utilise other methods of communication, for example, video or telephone calls.
It can be confusing knowing who everyone is but all staff are required to wear a photographic identification badge. All staff should also introduce themselves. If they are not wearing a badge you should ask them who they are and if you are still not sure then you can request to speak to the person in charge.
At the start of every shift you can expect the nurse who will be looking after you to introduce themselves. Rehab Assistants work with nurses to provide your care and assistance with day-to-day activities. You can distinguish between the nurses and the rehab assistants by the colour of their uniforms; nurses wear blue tunics, whilst the Rehab Assistants wear lilac tunics.
You will have a named consultant who will visit you, but you will also be seen by other doctors in the team. They will discuss your medical condition and treatment with you.
A wide range of other clinical staff may be involved in your care and treatment. These include Physio and Occupational Therapists, Speech and Language Therapists, Clinical Psychologists, Dieticians, Social Workers and our Chaplaincy team.
Mildmay offers placement opportunities for a wide range of students, including medical students, student nurses, social work students and students who are working alongside the different therapists.
Like many hospitals, Mildmay utilises groups of volunteers, some of whom are based on the wards and in Day Therapy Services. Our Volunteers are involved in a wide range of different activities and you may well meet with some of them during your stay on the wards.
We strongly advise you to only keep essential belongings and valuables with you in hospital. We recommend that valuable items are stored in the main safe located in the nurses’ office.
All rooms have free-to-use Wi-Fi, Freeview television and a DVD/CD player. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level. Mobile phones are permitted on the ward but all personal property is the responsibility of the owner.
At Mildmay we have an in-house team of professional caterers who make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.
If you need an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the Rehab Assistants to help you.
We welcome your visitors to the hospital and know how important their visits are to you.However, everyone in hospital needs rest to help them recover.
At Mildmay we like to maintain an ‘open door’ policy for visitors during the day as long as it does not affect patient care.
We would also advise your visitors to call the ward prior to visiting to check that you will not be engaged with appointments.
Any appointments and sessions booked with the therapists take precedence over visitors to the ward.
We also ask that visitors leave the premises by 10:00pm as most patients will be going to bed by this time.
The staff will work with you to plan your discharge from hospital. Once your medical team agree your discharge, other arrangements such as transport and medications need to be organised, and this can sometimes take a bit of time so please do have a little patience – we will try and keep you updated every step of the way.
Please note that Mildmay is currently unable to provide transport for your discharge, but our team will undertake to make the necessary transport arrangements where appropriate
In addition to Mildmay’s inpatient services, we offer Day Therapy Services to help people maintain their health and independence, building life skills and confidence.
Most people who attend live at home, although Day Therapy Services also provides additional support for many of our inpatients during their admission at Mildmay.
Day Therapy activities may include music, Art Therapy and Horticultural therapy. We also offer computer skills and online cognitive programmes, Healthy Living and Expert Patient groups and access to the physiotherapy gym.
Registered Charity no: 292058
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