All information provided by users of our services is confidential and is not shared with anyone else outside the service without permission.
We are required to provide data to our commissioners for monitoring and funding purposes. However, this information is anonymous and cannot be traced back to any individual.
Please call Reception for the latest information available:
020 7613 6300
Visitors are requested NOT to visit at this current time due to COVID-19 and we will be guided by government guidelines.
However, in exceptional circumstances visiting may be allowed. The visits must be negotiated and agreed with the nurse in charge prior to the event.
Visiting is at the nurse's discretion and visitors may also be asked to leave should the nurse in charge or management team consider this necessary.
Video calls such as WhatsApp or Zoom and other means of communication are encouraged as the first line of contact with inpatients and the ward staff will help to facilitate this.
Those wishing to visit an inpatient of the hospital, must gain prior consent for the visit from the nurse in charge. This can be arranged by telephoning, or emailing the hospital.
Please remember, if you, or someone you live in the same house with experiences COVID-19 symptoms, such as a new continuous cough, shortness of breath, changes in taste and sense of smell or a temperature of 37.8 celsius or above – do not visit the hospital. Please self isolate and contact NHS 111 online for further advice.
Currently visits must take place Mondays to Fridays between 9:00-15:30, whilst there is a receptionist on duty.
All visits must be pre-booked with the nursing team.
The maximum duration of the appointment is 1 hour only, with no exceptions.
Visits can be arranged by telephoning the hospital on 020 7613 6300 and asking to speak to the nurses on ext 6300/6301/6302/6401/6304 and pre-booking the appointment, which the nursing staff will record in the visitors appointments book.
All visitors will have their temperature tested on arrival. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This will be explained to prospective visitors at the time of booking
The nursing staff and nursing management are responsible for managing the appointments. The nursing staff need to liaise closely with the receptionist re visitors appointments
The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day.
Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be asked to meet with the patient on the ground floor and not on the ward. Professional visits also need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient are asked if they are able to utilise other methods of communication for example video calls or telephone calls
Social distancing (2 metres) must to be maintained at all times during all visits
There can be no smoking and no consumption of food or drink during visits
Registered Charity no: 292058
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