All information provided by users of our services is confidential and is not shared with anyone else outside the service without permission.
We are required to provide data to our commissioners for monitoring and funding purposes. However, this information is anonymous and cannot be traced back to any individual.
Please call reception for the latest information available:
020 7613 6300
Visitors are requested NOT to visit for the duration of lockdown.
In exceptional circumstances visiting may be allowed. These visits must be negotiated prior to the event, with the knowledge and consent of the nurse in charge of the unit.
Visiting is at this nurse's discretion and visitors may also be asked to leave should the nurse in charge consider this necessary.
Video calls such as WhatsApp or Zoom and other means of electronic communication are encouraged as the first line of contact with inpatients and the ward staff will help to facilitate this.
Those wishing to visit an inpatient of the hospital, must gain prior consent for the visit from the nurse in charge. This can be arranged by telephoning, or emailing the hospital.
Please remember, if you, or someone you live in the same house with experiences COVID-19 symptoms, such as a new continuous cough, shortness of breath, or a temperature of 37.8 celsius or above – do not visit the hospital. Please self isolate and contact NHS 111 online for further advice.
Currently visits must take place Mondays to Fridays between 9:00-16:30, whilst there is a receptionist on duty.
All visits must be pre-booked with the nursing team.
Prospective visitors must telephone the nursing staff on the ward (020 7613 6300 ext 6300/6301/6302/6401/6304) and pre-book the appointment, which the nursing staff will record in the visitors appointments book.
The nursing staff and nursing management are responsible for managing the appointments in the visitors appointments book. The nursing staff need to liaise closely with the receptionist regarding visitors appointments.
Only one patient can receive one visitor at any one time. More than one visitor cannot visit any patient at any one time.
The available visiting time slots need to be shared between all inpatients. If any patient wishes to receive more than one visitor on the same day, more than one appointment will need to be booked, and this is subject to availability and the level of demand for appointments on that particular day.
The visitors will need to visit separately i.e. one visitor will visit the patient and then after they have left the premises, another visitor can visit the same patient, but only if the visits have been pre-booked.
If two visitors arrive together, only one visitor will be permitted to enter the building at any one time. The second visitor will only be permitted to enter the building once the first visitor has left. This will be explained to prospective visitors during the booking process.
All visitors will have their temperature tested on arrival. The visitor will also be asked if they, or anyone they are living with, has a new, persistent cough, a temperature above 37.8 celsius, and/or shortness of breath. In the event of any doubt, the visitor will be asked to leave, and will not be permitted to visit the patient, even if they have had a long journey. This will be explained to prospective visitors during the booking process.
Only one adult visitor is allowed to visit one patient at a time, and no children will be permitted. This is as per UK government guidelines
All visitors need to wear PPE: gloves, mask and apron when visiting patients, as a precaution against cross infection. These will be provided at reception.
Patients will meet their visitor in a specified room on the ground floor (the chapel). Visitors can only visit the patient in the specified room and no other area in the hospital.
Unfortunately, visitors cannot spend time with patients in the garden, as this area is utilised by inpatients. This is to enable social distancing and reduce the risk of cross-infection.
If the patient is restricted to bed, or requires assistance, the staff will transfer them to a wheelchair and take them downstairs to meet the visitor in the specified room.
Professional visitors such as Health and Social Care professionals and others such as police or solicitors will also be asked to meet with the patient on the ground floor and not on the ward – the conference room can be utilised for this purpose.
Professional visits also need to be pre-booked with the relevant professionals within the team. Professionals wishing to visit the patient will be asked if they are able to utilise other methods of communication, for example, video or telephone calls.
Registered Charity no: 292058
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