Support Promise

Our supporter promise

A world in which everyone living with HIV can have life in all its fullness

  • Mildmay is a pioneering HIV charity delivering quality care and treatment, prevention work, rehabilitation training, education and health stregthning in the UK and sun-Saharan Africa. This would not be possible without the support of the public.


  • We appreciate and respect your support – we will not pressurise you and we will respect your decision to change or cease your donation.
  • We are respectful of your privacy and confidentiality. Any request to remain anonymous will be honoured.
  • We respect your preferences for communication.
  • We take care to use imagery and words in our communications which reflect deep privacy and respect for our patients, families, staff and supporters.

Honesty, openness, integrity

  • We are honest about our need for public support – we do not exaggerate.
  • We use donations for the purpose for which they were requested and will manage donations responsibly to ensure cost control and maximum benefit to our patients.
  • We always try to meet your needs as a supporter.
  • We provide regular updates on our fundraising income, how we spend the money and how your support has benefited our patients.

Commitment to high standards

  • Our staff are passionately committed to Mildmay, its aims, this supporter promise and the highest standards of professional conduct.
  • We adhere to the Institute of Fundraising codes of practice.
  • We fully comply with the law including the Data Protection Act 1998.


  • We are committed to being fully accountable to you.
  • We welcome all feedback and will ensure that any questions, concerns or complaints are dealt with considerately and quickly. Please contact us at
  • Our annual report and impact report, including details of our trustee membership, are available online and in hard copy, on request.

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